We at Eagleproweb.com, stand behind the quality of our extensions and want you to be satisfied with your purchase. We understand that sometimes a product may not be the right fit, which is why we offer a clear and transparent refund policy.
Warranty
Eagleproweb.com extensions are provided "as is," without any warranty of any kind, expressed or implied. Under no circumstances shall our legal entity be liable for any damages, including but not limited to direct, indirect, special, incidental, or consequential damages, or other losses arising from the use of or inability to use our extensions.
We can assure you that our extensions are always designed to be compatible with the latest version of Joomla! However, we cannot guarantee that our extensions will function seamlessly with all third-party Joomla! extensions.
Refund eligibility
To be eligible for a refund, please ensure the following conditions are met:
- The refund request is made within "14" days of purchase. We believe this timeframe allows our customers enough time to evaluate the functionality and suitability of our extensions.
- The extension has not been significantly modified or altered. If the extension has been customized beyond its original functionality, we may not be able to provide a refund.
- The extension's issue is not caused by a third-party plugin or theme. We cannot be held responsible for conflicts with other software.
- You have contacted our support team and given them the opportunity to resolve the issue. If our support team is unable to fix the problem, a refund may be considered.
Refund process
To request a refund, please follow these steps:
- Contact our
This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject "Refund Request - [Order ID]." - Provide a detailed explanation of the issue you are experiencing with the extension, along with any relevant screenshots, error logs, or other information that will help our team understand the problem.
- Allow our support team to investigate and attempt to resolve the issue. If we cannot find a solution, we will process the refund.
Please note that refund processing times may vary depending on the payment method used during the purchase. We will do our best to process refunds as quickly as possible.
Refund exceptions
Refunds will not be provided under the following circumstances:- If the customer decides they no longer want the extension after the "14" day refund period has expired.
- If the issue is due to the customer's failure to follow the documentation or installation instructions provided.
- If the customer's hosting environment does not meet the minimum requirements for the extension.
Changes to the refund policy
Eagleproweb.com, reserves the right to modify this refund policy at any time without prior notice. Any changes to the policy will be posted on this page, and it is the customer's responsibility to stay informed of any updates.
Business Address!EagleProWeb Services
Prince Charles Drive – Nassau, New Providence
Bahamas
